It’s our mission at TicketLeap to enable people to create great events. We know there are plenty of challenges to work through to put on a great event, whether it’s knowledge, time, or cost. Our goal is to assist you in all of those areas, but today we’re talking cost.
This is a big one for us.
Our New Pricing
We’re lowering our fees. Our new ticketing fee for online sales is 2% + $1, our new ticketing fee for onsite sales is $0, and we’re dropping our credit card processing fee from 4.99% to 3%. Big changes that will make a big impact. On a $20 ticket sold using our credit card processing, our total fees will drop from $3 to $2.
We’re now showing our credit card processing fee on our pricing page, which was previously only shown during event setup. It wasn’t our intent for this to be confusing, but your feedback was pretty clear that it was. Also, our fees will now be shown on the event page, before the buyer selects quantities to purchase. No surprises.
This pricing change results in a higher fee for a small slice of tickets, specifically those sold online for greater than $50 and processed using PayPal or Authorize.net. The prices for these tickets remain competitive with the industry. We hope that customers use this as an opportunity to switch to TicketLeap’s own credit card processing option, which provides a better purchasing experience for ticket buyers. Contact us at firstname.lastname@example.org to learn more.
No Ticketing Fee Onsite
We’re especially excited about dropping the onsite ticketing fee entirely. Moving forward, tickets that you sell at your event will incur the 3% credit card processing fee only. Many of our customers were using TicketLeap to sell tickets online, but using a credit card terminal such as Square, or one directly from their bank, to process payments onsite. It’s a better experience for our customers to process all of their sales using one system, and we’re glad that this change will enable more of them to do so.
This is a critical step towards our mission of enabling people to create great events. Many more steps to come.