Paul Nuschke, Director of User ExperienceWhat’s your favorite part about the UX process?I’m not sure that I could pick one part of the process. In research, I love the process of discovery and especially when you gain a new insight that could transform a product. In design, I love the process of sketching out ideas and working through alternatives, but I also love that point in the process where you’ve reviewed your work with the team and you know you nailed the solution.
What will you teach the TicketLeap team or bring to the TicketLeap table?For the last six years, I’ve worked on a lot of cool websites and products through agencies. While I loved having to learn all of the time, I was frustrated with not being able to get feedback from the real world about the design decisions that we made. And I wanted to collaborate more with the technology team to build a better product faster. Working for TicketLeap, I’m excited to be able to build up a deep knowledge about the world of events and then collaborate with the product and tech teams to make the vision work. This will allow us to really push the boundaries of what can be done, in a way that grows the business.
What’s your favorite place to eat in Philadelphia and why?I love restaurants that serve seasonal, locally grown food, so I’d have to put the Farm and Fisherman at the top of the list. Although it’s tempting to say Amada for tapas or La Calaca Feliz, my favorite in Fairmount.
Follow Paul on Twitter @thenuschke
Chris Karnes, Director of MarketingWhat’s it like moving from a creative agency to a tech company?It’s definitely exciting, that’s for sure. On the agency side, particularly as a strategist, you’re pulled in multiple directions every day on different projects for different clients. Usually getting in, providing some strategic direction or creative input, then off to put out the next fire. Here at TicketLeap there’s an opportunity to really get to know our customers and continue building an amazing brand. I’m able to focus on better communicating our story to the outside world through all mediums. That part is very different, but a welcome change. Also, I just want to note that there’s definitely no shortage of creative people here at TicketLeap.
What was the most valuable piece of information that you learned at your last job? How will you apply it to TicketLeap?Aside from honing championship-caliber foosball skills, I learned a lot about the creative process and how the voice and personality of a brand is realized in every extension, whether we like it or not. From the website to social media channels and branded content, we have a responsibility to our customers to be consistently awesome. The people and product at TicketLeap already apply that level of awesomeness everyday, I just want to help make it more visible to the world.
What kind of music do you like to listen to while you work?I’m a big hip hop fan, and my work playlist consists of the usual suspects: Nas, Mos Def, Biggie, Wu-Tang, The Roots and a few lesser known artists like SkyZoo & Rhymefest. I’ll throw in some Muse or Rage Against the Machine and top it off with some Otis Redding just to mix it up. I would say it’s 90% hip hop though.
Follow Chris on Twitter @ChrisKarnes
Jennifer Leisner, Account ManagerWhat will you teach or bring to the TicketLeap table?I hope to bring event marketing experience to the TicketLeap table. I’ve spent the last nine years working with clients to market their events utilizing their own assets and Ticketmaster’s assets. I would like to learn more about the DIY ticketing world, the ins and outs of their events, and how we can work together to make every event a success!
Have you always been an account manager? How did you end up at TicketLeap?My career to date has centered around marketing more than anything. I’ve dabbled in box office, publicity, ecommerce, and there was definitely in my last position at Ticketmaster. I discovered TicketLeap through LinkedIn and saw they had an open position. I sent my resume over on a whim- I wasn’t really looking for a new job, but the stars aligned and here I am.
You have an autographed Poison poster on your desk. What’s the backstory there?Part of my responsibilities in my first job out of school was to run publicity for concerts for the local amphitheater We had a Poison concert coming to the amp around the same time that Bret Michaels released a solo album. Somehow, I got roped into setting up local in-store appearances for him to promote that album. His publicist was so thankful, she had the band autograph a picture for me. I’m not really a fan, but it’s a pretty awesome picture!