Recap: Wizard World Philly

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TicketLeap saw thousands of folks funnel through check-in at Wizard World Philadelphia this past weekend. We had a handful of TicketLeap team members assisting in the “scan-and-band” process, which helped the crowds move as quickly as possible- fans were thrilled with the lack of lines. Wizard World Comic Con lovers from around the country enjoyed the cosplayers, fan freebies, artist alley, and celebrity meet and greets. To put it simply: everyone was geekin’ out. Check out the rest of our fan photos here.

Get Inspired: The Midwest Haunters Convention

The MHC Story

After seeing a group of teens scare a bunch of younger kids on an afternoon hayride, Kelly Collins was motivated to create a small-scale Saturday night “spooky hayride” which spurred his love for haunts. Kelly’s wife, Neena, always had a love for costuming and Halloween parties and when they met, she agreed to help out with his haunted attractions (little did she know that 30 years later, she’d be working full-time operating the ScareAtorium, one of the largest haunts in Ohio).

In 2003, a small haunters conference in Ohio had announced they were discontinuing their show. Kelly and Neena, who were instructors at the conference, struck up a conversation with Barry and Kathy Schieferstein, who had seen the same post online about the conference closing. Both couples were thinking about starting their own haunters show to fill the gap. The group decided to form a partnership and create their own convention.

After a couple months of planning and searching for a location, the foursome decided to host the Midwest Haunters Convention, a gathering for haunt owners, actors, scene builders, makeup artists and home haunters. They wrote a 10 year plan with the goal of someday hosting 1,000 participants from Ohio and surrounding states. They wanted MHC to give haunters a place to shop for anything they needed: props, costumes, makeup, supplies, etc. To keep the show financially available to everyone, they decided to keep their profit margin low, work out of their homes and use volunteers for show staffing. They wanted their exhibitors to be successful, too, so they set their booth prices low and offered free assistance unloading their trucks.

The MHC reached 1,000 attendees during their fourth year! The convention had outgrown all the local hotels and needed to move to the Columbus Convention Center where they could continue to expand. “Our management team is made up of haunt owners, actors, makeup artists and home haunters,” says Barry. “We know what it’s like to work in this industry. We feel as though our experience helps us put on a convention that is useful and friendly to the haunter community.”

Advice from the Pros

From Kelly: Take as much education as you can get your hands on.  Learn from others costly mistakes instead of trial and error.  Attending the Midwest Haunters Convention not only provides excellent educational seminars, it will also expose you to social opportunities to talk with others in the industry.  This is an unusual industry where people involved are usually willing to share their experiences and offer tips on how they’ve gotten to where they are!  We’re really a friendly group with a shared love of Halloween and performing.

From Barry: Get to know people at a show like MHC and ask questions. Haunters are unusually friendly and willing to share advice and tips. Most people you talk to will say they come to MHC for the trade show, the education, or the party.  The real reason everyone comes is the atmosphere and the networking. Seeing old friends and meeting new people who are willing to help you succeed is what makes haunts a great industry!

Interested in attending the Midwest Haunters Convention? Find tickets here.

Meet our latest hires!

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Paul Nuschke, Director of User Experience

What’s your favorite part about the UX process?I’m not sure that I could pick one part of the process. In research, I love the process of discovery and especially when you gain a new insight that could transform a product. In design, I love the process of sketching out ideas and working through alternatives, but I also love that point in the process where you’ve reviewed your work with the team and you know you nailed the solution.

What will you teach the TicketLeap team or bring to the TicketLeap table?For the last six years, I’ve worked on a lot of cool websites and products through agencies. While I loved having to learn all of the time, I was frustrated with not being able to get feedback from the real world about the design decisions that we made. And I wanted to collaborate more with the technology team to build a better product faster. Working for TicketLeap, I’m excited to be able to build up a deep knowledge about the world of events and then collaborate with the product and tech teams to make the vision work. This will allow us to really push the boundaries of what can be done, in a way that grows the business.

What’s your favorite place to eat in Philadelphia and why?I love restaurants that serve seasonal, locally grown food, so I’d have to put the Farm and Fisherman at the top of the list. Although it’s tempting to say Amada for tapas or La Calaca Feliz, my favorite in Fairmount.

Follow Paul on Twitter @thenuschke

Chris Karnes, Director of Marketing

What’s it like moving from a creative agency to a tech company?It’s definitely exciting, that’s for sure. On the agency side, particularly as a strategist, you’re pulled in multiple directions every day on different projects for different clients. Usually getting in, providing some strategic direction or creative input, then off to put out the next fire. Here at TicketLeap there’s an opportunity to really get to know our customers and continue building an amazing brand. I’m able to focus on better communicating our story to the outside world through all mediums. That part is very different, but a welcome change. Also, I just want to note that there’s definitely no shortage of creative people here at TicketLeap.

What was the most valuable piece of information that you learned at your last job? How will you apply it to TicketLeap?Aside from honing championship-caliber foosball skills, I learned a lot about the creative process and how the voice and personality of a brand is realized in every extension, whether we like it or not. From the website to social media channels and branded content, we have a responsibility to our customers to be consistently awesome. The people and product at TicketLeap already apply that level of awesomeness everyday, I just want to help make it more visible to the world.

What kind of music do you like to listen to while you work?I’m a big hip hop fan, and my work playlist consists of the usual suspects: Nas, Mos Def, Biggie, Wu-Tang, The Roots and a few lesser known artists like SkyZoo & Rhymefest. I’ll throw in some Muse or Rage Against the Machine and top it off with some Otis Redding just to mix it up. I would say it’s 90% hip hop though.

Follow Chris on Twitter @ChrisKarnes

Jennifer Leisner, Account Manager

What will you teach or bring to the TicketLeap table?I hope to bring event marketing experience to the TicketLeap table.  I’ve spent the last nine years working with clients to market their events utilizing their own assets and Ticketmaster’s assets.  I would like to learn more about the DIY ticketing world, the ins and outs of their events, and how we can work together to make every event a success!

Have you always been an account manager? How did you end up at TicketLeap?My career to date has centered around marketing more than anything.  I’ve dabbled in box office, publicity, ecommerce, and there was definitely in my last position at Ticketmaster.  I discovered TicketLeap through LinkedIn and saw they had an open position.  I sent my resume over on a whim- I wasn’t really looking for a new job, but the stars aligned and here I am.

You have an autographed Poison poster on your desk. What’s the backstory there?Part of my responsibilities in my first job out of school was to run publicity for concerts for the local amphitheater   We had a Poison concert coming to the amp around the same time that Bret Michaels released a solo album.  Somehow, I got roped into setting up local in-store appearances for him to promote that album.  His publicist was so thankful, she had the band autograph a picture for me.  I’m not really a fan, but it’s a pretty awesome picture!

 

Press Coverage: CMGRclass

Community Manager Interview with Allison Berger

23 May 2013 by Katie Hudson


For my #CMGRclass Community Manager interview, I chatted with Allison Berger who is the community manager at TicketLeap.

TicketLeap

TicketLeap is an online ticket sales and event marketing company based in Philadelphia, Pennsylvania. They specialize in seamless ticketing that is adaptable for events of all sizes. TicketLeap differentiates themselves from larger ticket companies by being fully customizable, offering a mobile box office and reserved seating, being built for social, and having extensive analytics.



Allison’s Role as a Community Manager

Allison’s main responsibilities as a Community Manager at TicketLeap include:



  • creating content for social media platforms
  • composing e-blasts and developing other marketing efforts
  • supporting the TicketLeap community through social outlets such as Facebook and Twitter
Allison’s Day to Day as a Community Manager
For Allison, each day as a community manager at TicketLeap is different which keeps her excited and engaged. Unlike many professionals, one of Allison’s first tasks in the morning is to go on Facebook. She also opens TweetDeck, works on her editorial calendar, creates content, does research, and spends a lot of time reading about community management. Reading up on what is going on with community management, the new trends, and the latest tools is a very important part of her job since it is changing so often.
How Allison Connects with the TicketLeap Community
TicketLeap has many social networks they use to connect with their community, such as Pinterest, Tumblr, and Google+. But Allison says Facebook and Twitter are the networks she uses the most. TicketLeap really focuses on social integration as part of their ticketing strategy and Facebook and Twitter are the main networks their community members use. Allison connects with her audience in other ways too. She tries out new tactics and launches new projects to see how her community will react.
The Difference Between a Community Manager and a Social Media Manager
Allison has given a lot of thought about this topic. She is a community manager, but she also has many of the responsibilities someone with a social media manager title would have. The big difference for her, is that a social media manager does strictly content, and a community manager is more out in the world and wears many hats. She thinks that a community manager is a very broad title, whereas a social media manager title is more specific.
Why Allison Wanted to Be a Community Manager
The community manager job position appealed to Allison because she likes to make conversation, help others, and she really loves the internet. Talking, sharing, and writing are part of Allison’s nature, and that is why she thinks she is so drawn to the role of a community manager. Allison says that from an early age she learned the language of how to talk to people on the internet. She has been blogging and Facebooking since grade school, which she says has helped her become a successful community manager. She said communicating over the internet is not something that is complicated. The key factors are:
  • being friendly
  • being easy to talk to
  • making sure you talk/write so that people can relate to you
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Tips for Aspiring Community Managers
Allison says the most important thing for aspiring community managers to do is to make connections. She says to get a twitter account and start talking.

Like other successful community managers, Allison has her own blog and a large personal social network that has helped her in her professional career. She wants to make sure that someone who wants to be a community manager is not overwhelmed by the words “make connects” or “network”. It can be simple and easy. She says, “just reach out to people by replying to tweets– you never know where it can take you!”

TicketLeap Tip Sheet #4: Everyone loves a good coupon!

You’ve been there before: you’re invited to an event that you’re on the fence about attending. You went last year and it was pretty awesome, or you’ve never gone before but you’ve heard good things. Either way, the base ticket price is what’s holding you back from punching in your credit card number at checkout. Wouldn’t it be nice if you were rewarded for being a fan, follower, or repeat customer of the event creator?

We’ve got a solution: discount codes. Giving discount codes to your organization’s loyal fans is the easiest way to pre-sell tickets to future events. By offering “secret” or “special” codes, you’re rewarding event attendees with a financial incentive that makes them feel awesome. Even small numbers like 10% or $2 off the base ticket price can make a huge difference in online sales.

Who should you offer discount codes to?

  • Social fans and followers
  • Event attendees from your last event
  • Friends and family members
How should you share your discount codes?
  • Personal email or email blast
  • Facebook post
  • Tweet
  • Word of mouth
The difference between individual and group discount codes is pretty straightforward. Individual codes are one time use only, and group codes can be used a number of times (you can even specify how many uses each code can get). You can keep track of how many times your codes have been used, and by whom under the “Promote” tab on your TicketLeap dashboard.

General discount codes are redeemed at checkout. For instructions on how redeem an individual discount code, click here.

Product Updates: May 2013

New and Improved Checkout

We’ve constructed a more efficient and transparent checkout flow. In other words, we’re “putting it all out there.” Checkout is now in a single page layout, so the buyer knows exactly what’s standing in between themselves and their tickets. (Click to enlarge).

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Fees are now displayed on the event page, so the buyer knows how much the total ticket cost will be before heading to checkout. If the buyer spends too long on another webpage and the order “times out,” the buyer will be redirected back to the event page instead of the organization page.

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Lower Pricing

In case you missed it, we made the big announcement last week.

Awesome Team Page

Get to know us by face and learn some fun facts in the process. Isn’t it pretty?

Our All New Pricing

It’s our mission at TicketLeap to enable people to create great events. We know there are plenty of challenges to work through to put on a great event, whether it’s knowledge, time, or cost. Our goal is to assist you in all of those areas, but today we’re talking cost.

This is a big one for us.

Our New Pricing

We’re lowering our fees. Our new ticketing fee for online sales is 2% + $1, our new ticketing fee for onsite sales is $0, and we’re dropping our credit card processing fee from 4.99% to 3%. Big changes that will make a big impact. On a $20 ticket sold using our credit card processing, our total fees will drop from $3 to $2.

No Surprises

We’re now showing our credit card processing fee on our pricing page, which was previously only shown during event setup. It wasn’t our intent for this to be confusing, but your feedback was pretty clear that it was. Also, our fees will now be shown on the event page, before the buyer selects quantities to purchase. No surprises.

PayPal Users

This pricing change results in a higher fee for a small slice of tickets, specifically those sold online for greater than $50 and processed using PayPal or Authorize.net. The prices for these tickets remain competitive with the industry. We hope that customers use this as an opportunity to switch to TicketLeap’s own credit card processing option, which provides a better purchasing experience for ticket buyers. Contact us at help@ticketleap.com to learn more.

No Ticketing Fee Onsite

We’re especially excited about dropping the onsite ticketing fee entirely. Moving forward, tickets that you sell at your event will incur the 3% credit card processing fee only. Many of our customers were using TicketLeap to sell tickets online, but using a credit card terminal such as Square, or one directly from their bank, to process payments onsite. It’s a better experience for our customers to process all of their sales using one system, and we’re glad that this change will enable more of them to do so.

Our Mission

This is a critical step towards our mission of enabling people to create great events. Many more steps to come.

Mom deserves something different this Mother’s Day

Before you plunk down your hard-earned cash for another necklace, candle, or tchotchke that Mom doesn’t really need, picture this: it’s Sunday afternoon. You’re just finishing up family brunch at your favorite eatery when the little boxes and shopping bags appear on the table. You hand your mom an envelope instead. She carefully tears off the seal and pulls out a pair of E-tickets. She grins. You’re taking her to…

A comic convention. (Wizard World)

A wine tasting. (Boordy Vinyards)

A county fair. (The Devon Horse Show)

Anywhere but here. (Look around for something awesome)

We often feel that experiences > things. There’s more value to them. Sure, they may not be tangible, but memories of an amazing day at a fantastic event will last a heck of a lot longer than a bouquet of Gerber daisies. Trust us, your siblings will be jealous that they didn’t think of it first.

 

United By Blue Keeps Our Waters Clean

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What makes United By Blue different than other charity organizations?

United By Blue isn’t actually a charity organization. UBB is an apparel and accessories brand with an environmental mission to remove a pound of trash from oceans and waterways for every product sold. We use the profits from the sales of our organic t-shirts, waxed canvas bags, and artisan jewelry to organize and host cleanups around the country.

Each cleanup is 100% United By Blue: our cleanup team does everything from picking a location to picking up trash alongside our volunteers. Our cleanups go beyond just a service day; we aim to make each cleanup an educational community gathering by serving local foods for volunteers, hosting unique cleanup competitions, and giving away UBB prizes.

How do you use TicketLeap to make registering for cleanups easier? 

Ticketleap offers anything I could ever want in an event registration service. A volunteer can sign up, share a cleanup on Facebook or Twitter, and receive a confirmation email within a matter of minutes of arriving at a cleanup listing. My events are well-organized thanks to TicketLeap: alphabetical attendee lists are sent directly to my inbox, I can view traffic sources and attendee data that helps me recruit for future cleanups, and TicketLeap makes it easy to mass email any updates to my volunteers. Not to mention, if there is anything that isn’t already listed on their thorough help pages, their friendly support team always gives a quick response.

ubbWhat are the best ways you see Philadelphia “going green” for the planet?

Every time I turn around another Philadelphia institution is becoming a pioneer for sustainability. From improving our city’s waterways through green infrastructure to growing the Philadelphia bike community, from the Lincoln Financial Field becoming one of the nation’s greenest stadiums to  local foods becoming a standard, not exception, on menus, Philadelphia is well on its way to achieving Mayor Nutter’s goal to be the greenest city in the US.

Which cleanup has made the biggest impact so far? Do you have a favorite? Why?

Hands down, the first cleanup we held with our partner, Subaru of America, was our biggest and my favorite cleanup to date in Pennsauken, NJ last May. Groups of volunteers just kept filing in and we ended up with over 130 volunteers—our largest volunteer gathering to date. We weigh every piece of trash that we pick up, so it was pretty incredible watching bags and bags of trash pile up.

After four hours, we filled two dumpsters, double the amount we expected, and pulled a whopping 7,248 pound of trash from the Cooper River. At every cleanup, we host a contest calling for the weirdest piece of trash and my weirdest piece of trash to date was found in Pennsauken-a voodoo doll. By the end of the day, everyone was completely exhausted, but beaming with pride from the impact of the day.

United By Blue is looking for volunteers for the following cleanups:

Tuesday, May 14th, 5:30 to 7:30 pm, Bartram’s Garden, Philadelphia

Saturday, May 18th, 10 am to 2 pm, Farnham Park, Pennsauken, NJ

Tuesday, June 4th, 5:30 to 7:30 pm, Penn Treaty Park, Philadelphia

Alexander Kipphut knows good music, good food and even better design

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What’s your favorite part about the graphic design process?

I think that it’s hard to choose one part of the process because from start to finish, each project is the evolution of an idea. Most of my work is done by the time I sit down at my computer; at that point I’ve already spent hours researching, diagramming, planning and sketching. Each step is equally important, and plays an important role in the outcome of the project.

What will you teach the TicketLeap team or bring to the TicketLeap table? What do you hope to learn in return?

I believe in a brand-first approach to design. Brands live mostly in public perception, and as communicators, we only get few chances to tell our story. There’s a huge difference between designing something that’s just visually appealing, and designing something that is effective. Great design exists where those overlap. I’m here to help TicketLeap make lasting impressions and learn to better communicate with our customers.

What kind of music do you listen to while you work?

What I’m listening to tends to have a huge impact on the pace of my work. That being said, when I’m concepting and planning I listen to a lot of Wilco and Elliott Smith with some Dylan thrown in for good measure. When in the execution phase of the design, I like to pick up the pace a little bit and switch on something a little faster like Arctic Monkeys or Black Rebel Motorcycle Club.

Tell us a little bit about your food truck/restaurant and how it came to be. Describe the food there in 140 characters or less.

Our restaurant, U Got Munchies, actually started as a late-night online snack food delivery service for my college campus. Thanks to some moderate success, and little bit of luck, six months later we opened a food truck to help bring our full concept of serving home-style fast food to reality. Within a year we had outgrown the truck and opened a small brick and mortar location on Broad Street to proudly serve the late night crowds.

In 144 characters: Slightly ridiculous home-style fast food; what mom would make if she had the munchies.

We’re getting hungry…

#visitphilly + Instagram

Inspired by Visit Philly's Instagram initiative to showcase local photographers and IG-lovers, we invited the TicketLeap team to bask in the glory of our wonderful city. By offering up our Instagram password to the team, we were able to curate photos of Philadelphia from different perspectives. Some of us chose to take pictures of nature, others Philadelphia monuments, and some, of course, took photos of food. Here are a few of our favorites.

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Clockwise from left: KAWS art installation at 30th Street Station; pizza at Barbuzzo; the view from our company seats at the Phillies’ Opening Day; Independence Hall.

Check out Visit Philly and TicketLeap on Instagram.

You’re Invited to Join The Loop!

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The team at TicketLeap is pumped to tell you about the launch of The Loop , a weekly newsletter for event creators by event creators.

What is it?The Loop is a community of event creators. People like you. Each week, one member is picked at random to write an email that is anonymously sent to the rest of the list.It’s your chance to learn from and be inspired by other people running events.

Our commitment.The Loop is a service from TicketLeap, but it is 100% yours. TicketLeap will never email the list for the purposes of marketing. It’s your playground. And of course, you can unsubscribe at any time.

Intrigued? You should be. Get in The Loop now.

You never know, you might inspire someone.

'tis the season for new Drexel Co-ops!

interns Meet our latest hires: Dan Girgenti and Koba Khitalishvili.

What do you study at Drexel? What’s your favorite part about being a Drexel student?

DG: I’m on my way to a BS in Software Engineering, and I’ll be graduating with minors in Computer Science, Biology, and Philosophy. Drexel’s co-op program is by far the best part of being a student there. Not many other schools offer the opportunity to graduate with 18 months of real, full-time work experience in a field you love.

KK: I am a transfer student from Russia, and currently I am majoring in Economics with math concentration at Drexel’s Lebow College of Business. My favourite parts about Drexel are the quarter system, co-op program, and culturally diverse student body. Quarter system works really well for me because it keeps me always focused and involved in academics. The co-op program provides me with a unique opportunity to gain at least six months of work experience by the time I graduate. And, finally, diverse student body prepares me for entering the world of global business where I will have to interact with individuals from different cultures and backgrounds.


What will you teach or bring to the TicketLeap table? What do you hope to learn in return?

DG: I’m one of those half-dreamer, half-thinker types, and I’m no codemonkey. I believe anyone along the course of a product should have say in its realization. I have a thing for consistent, aesthetically pleasing, and user-friendly software. Working on something I myself wouldn’t enjoy using irks me. TicketLeap fits my taste pretty well. I’m excited to learn how product-based teams work differently than agency teams.

KK: I definitely think I can bring a lot to TicketLeap. Firstly, my enthusiasm and eagerness to succeed in a new workplace. Fresh blood so to say. Secondly, a different perspective which comes from my cultural background. I always try to keep it real. Lastly, a lot of fun. Co-op is also about learning how to have a good time at work. In return I expect to receive work experience which is relevant to my field of study, but more importantly feedback from my co-workers. In order to become a better professional and employee I will need feedback and criticism that will point out areas in which I shall improve.

You both have cool backgrounds. Dan, you’ve been working in tech since you were 15. Koba, you’re from Russia! How did you both end up here?

DG: Back in 2001 I was in 4th grade, helping teachers make nice-looking powerpoints and advocating against the use of Comic Sans. I wrote HTML for the first time in 7th grade. At 15, I was a Tech Intern at Electronic Ink, with Tim Crowe as my mentor. In 2010, I placed 1st in PA and 7th nationally in a high school programming competition, which helped me realize I probably had a place as a professional developer. 5 years after teaching me most of the basic stuff I now do without thinking, Tim asked me to join the team at TicketLeap, and here I am.

KK: I never planned on coming to the US, and working for one of the coolest companies like TicketLeap. Long story short, my father encouraged me to come to the US to study, I chose Drexel among the schools that accepted me because of the co-op program, and here I am.

What’s your favorite place to eat in Philadelphia and why?

DG: I’d eat at Butcher & Singer every day if money wasn’t in short supply. The food, service, and atmosphere are great, and they don’t say anything when I show up in shorts and flip flops. Calamari, Filet Mignon, and Green Beans Almondine all day! Second to that, and an order of magnitude cheaper, is Lorenzo’s pizza (RIP South St Lorenzo’s).

KK: Philadelphia is a unique city in that it is one of the most culturally diverse. As a result, people have a humongous choice of different foods. My favourite place to eat in Philly is…quite frankly it is hard to choose one. I will go with Chima because it has two features that I value the most: all you can eat and good quality food. Chima is pricey, nevertheless, it is the best place for gorging yourself…ehhh I meant getting a chance to taste high quality Brazilian food. Other places at which I like to gorge…I mean, eat, are Chinatown, Indian buffets, and IHOP.

 

Dan, you’re in luck- Lorenzo’s is reopening April 29

Philly Tech Week 2013

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Philly Tech Week is upon us! Kicking off on April 20, PTW will showcase dozens of events in the Philadelphia region. See the full list of events here.

TicketLeap President and COO Tim Raybould will be presenting at “Mobile, Marketing and Ecommerce” on Friday, April 26. Tim will give a lightning talk on how the TicketLeap platform is taking advantage of mobile tracks. The event, hosted at Urban Outfitters HQ, will focus on innovative business trends happening across the web and in Philadelphia. Admission is free!

 

TicketLeap Tip Sheet #3: Walk The Line

Our Top 10 tried-and-true best practices for smoother event check-in:

1. Hold your scanning or mobile device at an arm’s length while scanning a ticket QR code. It’s also important to make sure you’re scanning in a space with good lighting.

2. If you’re using the mobile box office method, know that you can only have one scanning device plugged into your computer at a time.

3. Any tickets purchased after you download your attendee list won’t appear on said list. If you’re okay with this, there’s no need to stop sales. If you want to have a complete list of all ticket sales, then you should stop sales on your event before you print out the list.

4. If you’re selling tickets at the door, keep your ticket sales and check-in lines separate. Less confusion = more efficiency.

5. Encourage attendees to have their tickets out while they wait in line. You’d be surprised at how much time this saves!

6. If your event requires wristbands, partner up with a friend and “scan and band” through the line. This will save time and prevent confusion, as two people sets of hands are faster than one.

7. Set up large, readable signs that point to check-in so people know where to line up without having to ask around. You want your attendees to be frustration-free at your event from start to finish.

8. Take a minute to train whoever’s manning check-in! Make sure they know how to use the app and what an E-Ticket looks like.

9. Keep your mobile app updated. You don’t wanna miss out on any exciting changes the TicketLeap team has made to make your life easier.

10. Take advantage of having so many of your customers in one place! Engage with attendees, collect feedback for the future, and get them hyped for your event.



There are three ways to check in your attendees at your event:

If you’re going mobile, there are two rules you must always remember:

  • Make sure you have a strong wireless or 3G connection at your event location.

  • Charge and test your devices. Every. single. time. Hear me? E.v.e.r.y t.i.m.e!